Chat
On several occasions I found 'chat' feature for a specific item helpful.To find it:
1. Select Help link at the bottom of the page
2. "Contact Us" yellow button on the right hand side
3. You will have three tabs "An order I placed", "Kindle", "Something else"
4. Select a product about which you want to talk to the customer service and a topic which relates to the issue.
5. Once you make the selections the following three buttons will become active: e-mail, phone, chat.
6. If you select chat you will get a chat window.
I used this method and the issue was resolved fairly quickly. I had to wait for the Amazon associate to start chatting for a short period.
Amazon calls you
Sometimes it is easier to talk to a person rather than type into chat.To find this option:
1. Select Help link at the bottom of the page
2. "Contact Us" yellow button on the right hand side
3. You will have three tabs "An order I placed", "Kindle", "Something else"
4. Select a product about which you want to talk to the customer service and a topic which relates to the issue.
5. Once you make the selections the following three buttons will become active: e-mail, phone, chat.
6. If you select phone, you will asked to enter your phone number and Amazon representative will call you (you can select to receive an immediate call or a call in 5 minutes). This connects you to a representative directly and they will know who you are (you account information is shown to the representative when you call).
I used this method and the issue was resolved the issue I called about. I did not have to wait to talk to a person.
You call Amazon
Amazon toll-free number for automated assistance, 1-866-216-1072. International customers can reach Amazon at 1-206-266-2992.Phone toll-free in the US and Canada: (800) 201-7575
Snail mail to Amazon
Amazon.com, Inc.Customer Service
PO Box 81226
Seattle, WA 98108-1226
Amazon.com Headquarters
1200 12th Ave., Ste. 1200
Seattle, WA 98144
Phone: (206) 266-1000
Fax: (206) 622-2405
No comments:
Post a Comment